Money-Back Guarantee

You should not pay for a tracker that never runs. Your first scan is free, and your first paid period is covered by this guarantee.

1. The promise

If the Context Hints AEO Tracker fails to complete any scan during the first 14 days of your first paid subscription, we will refund that first payment in full.

2. Who is covered

• New customers on their first paid Starter, Growth or Pro plan, monthly or annual.
• One guarantee per customer, organization and payment method.

3. What it does not cover

• Accounts where at least one scan completed successfully, whether or not you reviewed the results.
• Scans that failed because of your own setup, for example an empty prompt list or an invalid domain.
• Renewals, upgrades and any payment after the first one.
• Advisory and service engagements, which follow their own order form.
• Accounts suspended for breaking our Terms of Service.

4. How to claim it

Email legal@contexthints.com within 14 days of your first payment with the subject line "Refund Request". Include your account email and invoice number. We check scan logs, confirm eligibility and refund the original payment method within 5 to 10 business days of approval.

5. How it fits with the refund policy

This guarantee is one part of our Refund Policy, which covers every other refund case, including outages, billing errors and EU consumer rights.